FAQ

  • "How busy are you?"

    I am an ever-revolving door of 50+ repair jobs at any given time. I am currently averaging 5-7 business day turn for setups and smaller work.

  • "Are you in today?"

    Monday - Friday pretty faithfully. Sometimes people get married or pass away - shop is closed when that happens. There will be a different voicemail when we are closed.

  • "Can I get this tomorrow?"

    I do not offer a rush service. I’m in early and staying late already to keep up with my workload, but will always try to accommodate short notice gigs / recording sessions if you need something in a pinch.

    Glue jobs (bridge reset, headstock breaks) are time-gated and cannot be sped up.

  • "Phone went to voicemail"

    I often cannot get to the phone in time, nor do I answer if I’m with someone at the counter. Please leave a message.

  • "How much will it cost?"

    Beyond typical job rates, I cannot give phone quotes without seeing something in person. If a job takes less time for me, it’s a lesser cost. I price accordingly for multiple repairs and mods (i.e. bone nut, saddle, tuners and setup) at a discounted rate over individual pricing for each component.

  • "Just checking in"

    I will always call the moment your instrument is cleaned and put in the case. Until then, it is still being worked on and not yet ready.

Important Notes:

  • Instruments dropped off toward the end of my week won’t hit the bench until the middle of the following week.

  • I am limiting the amount of larger jobs I take on at once to better get in control of my workload. Refrets are now list based and have to be scheduled in advance.

    Refrets are currently booked through summer ‘25.

  • I’m not equipped to spray lacquer and finishes beyond smaller touchups. All finish repairs are sent to other shops.

  • Please schedule if you want to bring more than one instrument.